Hangar Direct Cancellation Policy

Hangar Direct charges Hangar Tenants a service fee for each transaction, in addition to any Hangar Owner service fee that Hangar Direct may take from payments made for bookings. Please note that all bookings are subject to Hangar Direct's Book Without Worry policy which provides a full refund (excluding service fee) for bookings canceled within 24 hours of booking confirmation when booking is confirmed within 72 hours prior to the originally scheduled event check-in.

You must submit all cancellations by emailing info@hangardirect.com with your reservation number and cancellation request. Your cancellation of a reservation is not effective unless and until you have requested the cancellation by emailing your cancellation request.

Hangar Direct currently only offers one cancellation policy (“The Cancellation Policy”): Cancellations may be made by the Hangar Tenant up to 24 hours prior to the Reservation Date. Hangar Owner shall refund the entire Usage Fee if cancellation is made by Hangar Tenant during the foregoing period, except for Hangar Direct service fees, which are non-refundable. Cancellations made less than 24 hours prior to the Reservation Date will not be refunded. HANGAR TENANT WILL NOT BE ENTITLED TO ANY REFUND IN RESPECT OF CANCELLATIONS MADE NOT IN ACCORDANCE WITH THE CHOSEN HANGAR OWNER CANCELLATION POLICY.

Hangar Owner may cancel a booking of their Hangar for an Event in accordance with the following terms

Hangar Direct charges the Hangar Tenant a service fee for processing the transaction, in addition to any service fee Hangar Direct may take from payments made for bookings. The Hangar Direct service fee is non-refundable.

You must submit all cancellations with your reservation number to info@hangardirect.com. Your cancellation of a booked Hangar is not effective unless and until you have emailed info@hangardirect.com with your cancellation request.

Hangar Owner who cancels a booking less than 24 hours prior to the Reservation Date will be charged a cancellation fee in addition to the amount of the service fee paid by the Hangar Tenant (which Hangar Direct may refund to the Hangar Tenant in its discretion). Hangar Direct will automatically deduct any applicable cancellation fee or service fee for which you are responsible, from the next payout.

Your calendar will stay blocked for the canceled Reservation Date and you will not be able to accept another booking for the same dates of the canceled booking.

Hangar Direct may allow a Hangar Owner or a Hangar Tenant to cancel a Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”). In order to qualify a cancellation as an Excused Cancellation, the Hangar Owner or Hangar Tenant must submit the cancellation through its account on the Hangar Direct platform, and, thereafter, email Hangar Direct at info@hangardirect.com to request that the cancellation be considered for an Excused Cancellation. Hangar Direct will evaluate the request and determine, in its sole judgment and discretion, whether or not the cancellation qualifies as an Excused Cancellation. In doing so, Hangar Direct may require the Hangar Tenant or Hangar Owner to provide evidence to support the Excused Cancellation. If Hangar Direct approves the Excused Cancellation, Fees will be refunded in full to the Hangar Tenant and no payout will be sent to the Hangar Owner; provided, however, that Hangar Direct reserves the right to retain the service fee. The following circumstances may be considered grounds for an Excused Cancellation, subject to Hangar Direct’s sole and exclusive discretion (the following list is non-exhaustive):
• Unexpected death or serious illness of a Hangar Owner, Hangar Tenant, or immediate family member of either;
• Serious injury that directly restricts a Hangar Tenants’s ability to travel or a Hangar Owner’s ability to provide the Booked Space;
• A trigger of a state of emergency declared by an applicable governmental agency that directly impact use of a Hangar or the Hangar Tenant’s ability to travel to the Hangar;
• Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;
• Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Hangar;
• Legal, municipality, or utility injunction or order that directly restricts use of or access to a Hangar; or
• Outbreak of war or other acts of government.

Hangar Direct may allow a Hangar Owner or a Hangar Tenant to cancel a Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”). In order to qualify a cancellation as an Excused Cancellation, the Hangar Owner or Hangar Tenant must submit the cancellation through its account on the Hangar Direct platform, and, thereafter, email Hangar Direct at info@hangardirect.com to request that the cancellation be considered for an Excused Cancellation. Hangar Direct will evaluate the request and determine, in its sole judgment and discretion, whether or not the cancellation qualifies as an Excused Cancellation. In doing so, Hangar Direct may require the Hangar Tenant or Hangar Owner to provide evidence to support the Excused Cancellation. If Hangar Direct approves the Excused Cancellation, Fees will be refunded in full to the Hangar Tenant and no payout will be sent to the Hangar Owner; provided, however, that Hangar Direct reserves the right to retain the service fee. The following circumstances may be considered grounds for an Excused Cancellation, subject to Hangar Direct’s sole and exclusive discretion (the following list is non-exhaustive):
• Unexpected death or serious illness of a Hangar Owner, Hangar Tenant, or immediate family member of either.
• Serious injury that directly restricts a Hangar Tenants’s ability to travel or a Hangar Owner’s ability to provide the Booked Space.
• A trigger of a state of emergency declared by an applicable governmental agency that directly impact use of a Hangar or the Hangar Tenant’s ability to travel to the Hangar.
• Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency.
• Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Hangar.